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A Customized
Phone Skills Training Program from The Phone Coach
 At
the Phone Coach we pride ourselves on not being stuffy orators or lecturers.
Our learning programs are designed to be interactive, conversational,
educational, and inspirational.
Our goal is to
inspire your team members to action and to realize their full potential.
We don't motivate. Motivation is fear-based. Inspiration comes from
within.
Our objective
is to send your people back to their work stations saying: "Hey,
I never thought about that before.. that's a great idea. I'm going to
use that!"
Our approach to
telephone customer service training is unique. We do not sell "canned"
training packages and learning programs. Rather, we insist that we gain
a thorough understanding of your organization's unique culture and the
telephone customer service challenges it is facing before we deliver
any telephone skills training. Without this thorough understanding and
assessment of where your organization's telephone experience is and
where you want it to be, no amount of "canned" phone training
will deliver the results you are looking for.
Our Telephone
Skills Training Programs
generally consist of the following:
- A fully customized
phone training program designed to address your unique needs and challenges
- A report of
what was learned from our telephone
customer service audits (specific
examples will be kept anonymous)
- The Phone Coach's
"best practices" for achieving telephone customer service
excellence
- The different
communication styles and how to identify them through speech, tone,
and pace
- How to adopt
or "flex" your communication style to match/mirror that
of the caller
- How to handle
difficult and problem calls
- Sample random
business' telephone customer service experience via speakerphone
- Discussion and
interaction
- Humor
In summary...
Our suggested, comprehensive approach is to be onsite two days.
- Day
One - Telephone Customer Service Experience Audit - half day. The
balance of the day, we will spend with you or a desired team member/leader
to establish the desired telephone customer experience and customized
telephone skills training learning program objectives.
- Day
Two - Full or two half day sessions - Implementation
of the carefully crafted telephone customer service learning program.
Your
Expected Investment: $2500 - $5000 (plus travel expenses)
Have questions about or customized approach improving telephone customer
service in your organization? Give us a call or click the button below
to request more information. We'd love to discuss opportunities to improve
your customer's telephone experience with your organization!
 
Back to The Phone Coach's holistic approach
to phone training
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