A Customized Phone Skills Training Program from The Phone Coach
At the Phone Coach we pride ourselves on not being stuffy orators or lecturers. Our learning programs are designed to be interactive, conversational, educational, and inspirational.
Our goal is to inspire your team members to action and to realize their full potential. We don’t motivate. Motivation is fear-based. Inspiration comes from within.
Our objective is to send your people back to their work stations saying: “Hey, I never thought about that before.. that’s a great idea. I’m going to use that!”
Our approach to telephone customer service training is unique. We do not sell “canned” training packages and learning programs. Rather, we insist that we gain a thorough understanding of your organization’s unique culture and the telephone customer service challenges it is facing before we deliver any telephone skills training. Without this thorough understanding and assessment of where your organization’s telephone experience is and where you want it to be, no amount of “canned” phone training will deliver the results you are looking for.
Our Telephone Skills Training Programs generally consist of the following:
- A fully customized phone training program designed to address your unique needs and challenges
- A report of what was learned from our telephone customer service audits (specific examples will be kept anonymous)
- The Phone Coach’s “best practices” for achieving telephone customer service excellence
- The different communication styles and how to identify them through speech, tone, and pace
- How to adopt or “flex” your communication style to match/mirror that of the caller
- How to handle difficult and problem calls
- Sample random business’ telephone customer service experience via speakerphone
- Discussion and interaction
In summary… Our suggested, comprehensive approach is to be onsite two days.
- Day One – Telephone Customer Service Experience Audit – half day. The balance of the day, we will spend with you or a desired team member/leader to establish the desired telephone customer experience and customized telephone skills training learning program objectives.
- Day Two – Full or two half day sessions – Implementation of the carefully crafted telephone customer service learning program.
Your Expected Investment: $2500 – $5000 (plus travel expenses)
Have questions about or customized approach improving telephone customer service in your organization? Give us a call or click the button below to request more information. We’d love to discuss opportunities to improve your customer’s telephone experience with your organization!