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Industry
Links and Resources
- ASTD - American
Society for Training and Development
- Benchmark Portal
- Performance benchmarks for call centers and customer service representatives
- Call Center Cafe - Interesting
blog on call center issues
- Call Center Demo
- Info about 2008 IMCI call center demo and conference
- Call Center
Magazine - News and happenings in the call center world
- Call
Center Times - Portal for the latest news and information
in the call center world
- CRM Exchange -
Information exchange portal for telephone customer service
representatives
- Customer Care Institute
- Great articles for those in the customer service industry
- HR.COM - The premier
portal for HR news and information
- Preferred Solutions
- Call center directory of news, resources, articles and
services
- SHRM - Society
for Human Resource Management
- CenterServe
- www.call-center.net: Comprehensive resources
to improve call center operations and performance
- Call
Center Careers - Industry portal for job seekers and
employers
- Call-Centres.com
- News, articles, and information relating the the call center industry
- Call Center Directory
- Call Center Directory is the No. 1 online resource for information
regarding call center industry
- KSBA Architects - Call Center
Site Design Solutions In Balance With Business
- Customer Service
Manager - CSM is a leading online customer service magazine and
community for customer service professionals. Join for free and receive
a useful customer service newsletter.
Other
Sites of Interest
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