The Phone Coach's Approach to Maximizing the Telephone Customer Service in Your Organization

Our Philosophy

If you want lasting change, canned training events do not produce the type of results you seek. Traditional "training companies" train on how instead of why. At The Phone Coach we know that this type of training won't get the results you need.

We strongly believe that to achieve the change you seek, we need to figure out where you are now and where you want to be with your customer experience... then help you get there.

The Phone Coach will not only help your team members learn how to provide telephone customer service that will create an exceptional customer experience, we also help them to understand why it is so important to provide an exceptional experience.

Our Comprehensive Approach

We are flexible in our offerings. If it is your desire for us to come out and spend a half day or a full day with your team helping them to improve their phone skills, we can do that. If you want to go deeper and get to the root cause of your telephone customer service and etiquette issues, we can help you there too.

Our comprehensive approach to improve the customer experiences in your organization is based on your unique needs and may include the following:

• Audit your current telephone customer service experience. We will either listen to your pre-recorded calls, or make our own. Directly prior to our on-site learning, we observe the culture of the team and also look for any environment (work site) issues that may be affecting your customer's telephone experience. Learn more.

• Assess your team member's behaviors/communication styles, values/motivators and personal talents. This helps us determine the individual strengths and development areas of your team. Learn more.

• Discuss/Decide with you: What do you want your customer's telephone experience to be? What do you want your customers to say about your telephone customer service experience?

• Deliver a customized learning program designed to give your team members the tools they need to deliver the type of telephone customer experience you desire. Learn more.

• Follow-up with you to ensure your continued future success. Through follow-up audits and consulting, we'll help you continually tweak your team's performance to a higher level.

Your Expected Investment: $5000 and up (plus travel expenses)

Have questions about our customized telephone customer service training and learning programs? Give us a call today or request more information using our online information request form by clicking the button below. We'd love to discuss opportunities for improving your customer's telephone experience with organization!