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Powerful
Personality Assessments for Better Understanding Your Team Members and
Improving Performance
When you have a
thorough and scientifically based understanding of your team member's
strengths and weaknesses, their natural and adapted behaviors, and the
values that guide their behaviors, you will be better able to communicate,
coach and inspire them to create powerful and lasting telephone customer
experiences that your customers will rave about.
Our assessments are validated and
highly reliable and can provide you with added leverage to help your
organization maximize its potential. 
With our assessments we can measure
the following:
- Behaviors
- Our behaviors are highly predictable. The types of tasks
we prefer, if we are focused on people or tasks, and how we prefer
to communicate are all dictated by our behavioral styles. By understanding
our preferred behavior style as well as that of those around us, great
improvement can be made in interpersonal communication. Learn
more about the behavioral assessment used in our training programs.
- Values
- Our unique values are what drives our behavior and influences
the decisions we make every day. Understanding the values of your
team members can help greatly in motivating and rewarding your team
members on a personal level. Learn more
the values assessment used in our training programs.
- Personal
Skills and Attributes - the skills
and talents that your team members bring to your organization are
unique to each individual team member. When you are aware of how your
team members can best add value to your organization you can leverage
this information to maximize the contributions of each team member.
Learn more about the personal skills
and attribute assessment used in our training programs.
Have questions about any of the personality assessments listed above
or The Phone Coach's customized phone training programs? Give us a call
or click the button below to fill out our online information request
form!
Back to The Phone Coach's holistic approach
to telephone training
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