Telephone Skills Training

Does your organization include telephone skills training in its new-hire training for employees who will be interacting with customers or clients on the telephone? Far too often we find the answer to this question to be “no” and that frequently the most direction that employees receive in answering the phone is to “be polite”.

While being polite is certainly a key element of practicing proper phone etiquette there is far more to telephone skills training than just being polite.

There are numerous reasons why an effective telephone training program should be a key part of any orientation or new-hire training program. The first and most important reason is that the telephone serves as a direct link between the customer and your organization and its bottom line. Every phone call that your organization receives is a chance to build a loyal customer and boost the bottom line. Poor telephone skills can leave your customers with a less then professional impression of your organization, sending their business to the competition.

Another reason that telephone skills training is so important is because we often incorrectly assume that everybody knows the proper methods of handling phone calls from customers and clients. This just isn’t the case. While most people are kind, polite, and even charming during a job interview it is far from a guarantee that one is thoroughly acquainted with the proper techniques for practicing the telephone excellence that your organization needs.

The truth is that your organization can settle for nothing less than telephone excellence from every employee who answers the phone.
The key to accomplishing telephone excellence is the right telephone skills training program. Here at the Phone Coach we have just such a program. Our 10 Steps to Telephone Excellence training video is conveniently broken into 10 modules which cover various aspects of practicing telephone excellence.

Module topics include being prepared to receive a call, building rapport with the caller, effective on-hold and call-transferring techniques, using proper tone of voice, effective listening skills, as well as several other topics that are sure to instill the telephone skills your customers crave.

Don’t leave your customer’s telephone experience with your organization to chance! Click the button below to order online and implement The Phone Coach’s telephone skills training video today and ensure that your organization’s phone skills are at their very best when customers and clients call.

Interested in our customized phone skills training services or need more information about purchasing the training video? Give us a call at the number listed below or fill out our online request form by clicking the button below.