Practicing
Proper Telephone Etiquette
 It
is probably safe to say that most managers and business owners recognize
the importance of proper telephone etiquette. No business leader
in their right mind would want anyone within their organization
to treat a customer or client with anything but the highest level
of courtesy on the phone.
Why is it then that so many
employees are allowed to receive phone calls without proper telephone
etiquette training? Is it because we assume that because somebody
was pleasant and professional enough to make it through the interview
and hiring process that they are qualified to answer your organization’s
incoming calls without proper training?
Sadly this happens far more
often than it should. The truth is that telephone etiquette skills
are not automatically included as part of the package you get when
hiring new employees. Phone etiquette is a skill that must be taught,
practiced, and perfected.
Telephone etiquette training
is something that everyone can benefit from.
Why?
- An established method for
handling phone calls sets a standard for telephone excellence
and eliminates confusion over how to handle certain types of calls
and situations.
- Proper telephone etiquette
is something that most employees have never seriously considered
and are unaware of what actually constitutes professional phone
etiquette.
- Failure to practice telephone
etiquette excellence can cost your organization valuable customers
and clients.
- You customers will come
to expect the same level of professionalism and service every
time they call.
Telephone etiquette is something
that is rarely noticed when properly executed, however when it is
not it can be glaringly obvious and call into question the professionalism
of your organization and its employees.
Although it is incredibly important,
achieving telephone etiquette excellence is not difficult. It just
requires a little time, effort, and the proper training resources.
The Phone Coach’s 10
Steps to Telephone Excellence training video is an excellence resource
for establishing the professional phone etiquette that your customers
deserve. This short 42-minute training video is conveniently broken
into 10 modules each covering a different telephone etiquette best
practices topic.
Topics include preparing to
take a phone call, the proper way to place somebody on hold and
transfer them within your organization, using proper tone of voice,
effective listening techniques, handling complaints, as well as
several others.
The Phone Coach’s 10
Steps to Telephone Excellence will instill the professional telephone
etiquette skills that your organization needs to build loyal relationships
with your customers and will give you an edge over your competition.
Are you ready to improve the
telephone etiquette in your organization? Click the link below to
order online or give us a call if you have further questions or
are interested in developing a customized phone etiquette training
program.
 
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