Telephone Manners

As children growing up we were constantly told to “mind our manners.” Whether it was at school, church, during dinner, visiting a relative’s house, or while out shopping with our parents, we were repeatedly told to “mind your manners.”

While our parents generally did a pretty good job of teaching us the proper manners that are needed to function and survive in society, it seems that without fail they let us down in one area: telephone manners.

Think about it, were you ever instructed on how to properly answer the phone at your house or how to let your sister know that the call was for her without being rude (screaming into the phone!)? I know I wasn’t, and by the way many adults act when receiving phone calls for their organization, they were never trained in proper phone manners either.

The truth is that practicing proper telephone manners is something that very few of us have ever been adequately trained in despite the incredible importance the phone plays in any organization’s success in business.

We’re going to let you in on a little secret… when you answer your organization’s incoming phone calls, you are the Director of First Impressions for your organization. Poor phone manners can turn a potentially lucrative relationship with a customer into a regrettable missed opportunity to boost the bottom line.

Have you ever been treated so poorly on the phone that you swore to never give your business to that organization in the future? I sure have and I told more than one of my friends about my experience as well.

Still think using proper telephone manners isn’t that important? Clearly it is as using the correct phone skills and proper manners can give your organization the edge it needs in a competitive marketplace.

Using proper phone manners is not difficult and requires only a little practice and the proper training. At The Phone Coach we are proud to offer our phone manners training video, 10 Steps to Telephone Excellence, which will instill the telephone skills and manners that will show your customers your true level of professionalism.

Our 10 Steps to Telephone Excellence training video is conveniently available on DVD, VHS, or CDROM and can be supplemented with additional customized training and telephone audits to ensure that your customers are getting the best possible impression of your organization.

To purchase the training video online or to request more information click on the appropriate button below or give us a call at the number listed below.