Phone Skills and Telephone Etiquette Articles for Improving Customer Service

A little knowledge and education can go a long way in improving your customer’s telephone experience with your organization. It is our pleasure to share the knowledge we have gained through our years of experience helping great organizations improve telephone customer service and create telephone experiences that their customers rave about.

In the articles below we address a number of topics that are all vital for creating a powerful telephone customer experience that has a real bottom line impact. Whether you are looking for information on how to hire the right telephone customer service representatives, are seeking to improve your organization’s level of business telephone etiquette, need to establish a consistent telephone procedure for answering the phone, or are just looking for some guidance in your efforts to improve telephone customer service in your organization, the articles below will assist you in your quest to create an experience that lets your customers know how important they truly are to your organization.

For your convenience, we have organized the following articles by category. Be sure to come back often as we are continually adding new articles!

The Right People For Call Center Customer Service Positions

  • Phone Skills are not Enough – Hiring Passionate Customer Service Representatives
  • Hiring a Director of First Impressions – The importance of hiring a receptionist that will create a powerful first impression of your organization and its brand
  • Who’s Answering The Phone? – Do you have the right team members answering the phones?

Telephone Customer Service Touchpoints And Call Center Phone Scripting

  • Treating Customers as People, Not Numbers – The Importance of a Telephone Script that Leaves Customers Feeling Like Human Beings and Not Just Another Number in a Computer System
  • Consistent Phone Answering Procedures – Do your Employees Know how you want them to Answer the Phone?
  • The Right Phone Skills and Techniques – Do You Hold Your Employees to a High Standard?
  • What you Say May be Held Against you – A new Approach to Business Phone Etiquette
  • Using the Proper Tone of Voice – The Importance of Voice Tone to Telephone Customer Service
  • Scripting for Service Success – How call scripting can create a consistent and memorable customer experience
  • The Importance of Creating a Great First Impression – Two ways your organization can ensure it makes a good first impression when customers call

Creating A Culture Of Impeccable Telephone Customer Service

  • A Powerful Telephone Experience Begins with the Right Culture

Telephone Skills Training You Can Use – Lessons Learned On The Front Lines

  • The Power of Asking Questions that Begin with “May I?” – How to ask Better Questions and Improve Your Customer’s Experience
  • Why Traditional Telephone Skills Training Doesn’t Work
  • Four Suggestions for Improving Receptionist Etiquette

General Phone Skills and Telephone Etiquette Articles

  • 10 Steps to Telephone Etiquette Excellence
  • 10 Steps to Cell Phone Etiquette Excellence
  • Call Center Customer Service Training
  • Practicing Proper Telephone Etiquette
  • Business Phone Etiquette
  • Telephone Skills Training
  • The Right Telephone Manners
  • Improving Phone Answering Skills
  • Telephone Training That Gets Results
  • The Right Telephone Etiquette Skills
  • Effective Telephone Communication
  • Receptionist Training
  • Medical Receptionist Training