Business Phone Etiquette

Do you fully understand the impact that proper business phone etiquette has on your organization’s bottom line? You might be thinking, “Yeah, it’s important, but how important could it be?” The truth is that poor telephone etiquette can have a seriously negligible effect on your business’ bottom line.

Think about it… have you ever called an organization only to be rudely shuffled from department to department with the sense that the only concern anybody had for your call was to ensure that they didn't have to deal with it? Or have you ever been abruptly put on hold with no warning and left to wonder if the call had been disconnected? I know I have, and the various surveys that have been conducted over the years would reveal that I am not the only one.

What kind of impression did this leave you with? How did it make you feel? A year later you will probably not remember what the company did, but you will remember how they made you feel… unimportant, insignificant, and a nuisance.

Ask yourself - is this a company that you want to do business with? Chances are the answer is a resounding NO. Still think that telephone etiquette isn’t such a big deal for your business? Clearly it is.

While the examples above may be a bit extreme, even small lapses in proper phone etiquette can leave your customers and prospects questioning the professionalism of your organization and taking their business elsewhere. The good news is that practicing proper business phone etiquette is not difficult. It only requires proper instruction and a little practice.

The Phone Coach’s 10-Steps to Telephone Excellence training video is here to provide your organization the guidance it needs to practice proper business telephone etiquette. In this training video 10 key topics for practicing telephone excellence are conveniently broken into individual modules and cover such topics as, being prepared to answer the phone, building rapport with the caller, how to properly place a caller on hold and transfer them within your organization, using proper tone of voice, as well as several other topics that will instruct your team members on practicing proper business phone etiquette.

Don’t underestimate the importance of telephone etiquette to your business’ success. Practicing proper business phone etiquette will leave your customers feeling that they were respected, cared for, and will assure them that they are working with a professional organization.

If you are ready to ensure that your customers are treated they way they deserve to be treated when calling your organization, this training video is for you. Click the button below to purchase The Phone Coach’s 10 Steps to Telephone Excellence video online. Have questions or need more information? Give us a call or click the button below to request more information.

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