The Phone Coach Can Help To Improve Your Telephone Customer Service Experience In One Of Three Ways (click below for more information)
- Telephone Etiquette Training Video
- Customized On-Site Phone Training
- Holistic Telephone Customer Service Training
The Phone Coach’s Phone Skills Training
Proper business phone etiquette is the foundation of WOW! telephone customer service!
The phone skills and techniques that your team members use are essential to your organization’s image and its bottom line. Without a proper phone training program in place chances are that your customer’s telephone experience with your organization isn’t being maximized.
Your customers deserve top notch telephone customer service. Anything less and you are missing out on a golden opportunity to develop long term, loyal relationships with customers and potential customers.
You only get one chance to make a first impression. Effective phone answering skills are essential to creating a positive first impression that sets the tone for the rest of the customer’s interaction with your organization.
At The Phone Coach we offer a powerful telephone etiquette training video that will teach your team members the 10 essential steps for effective telephone communication with your customers.
If you are seeking a customized phone training program to improve business phone etiquette in your business office or call center we can help there too. In our over 15 years of experience helping organizations establish telephone etiquette excellence we have helped customer service call centers, small medical offices, and all types of organizations in between create powerful and lasting telephone based customer experiences.
A telephone call is often your customer’s first impression of your organization. Don’t leave it to chance! Implement an effective telephone etiquette skill training program from The Phone Coach and make positive change happen today!
A Phone Training Program Customized to Your Needs:
Good – Telephone Skills Training Video: Our 42-minute 10 Steps to Telephone Excellence DVD, CD-ROM, or VHS covers the essential elements of creating a powerful first impression for your organization. From receptionist to CEO, the small medical office or a large call center, this telephone training video is well suited for any position in any organization as everyone can benefit from learning proper phone procedures and techniques for practicing proper business phone etiquette.
- More info about our 10 Steps to Telephone Excellence training video
- Click here for a free 2 minute preview of our phone training video
- The 10-steps to telephone excellence
Better – Customized On-Site Phone Training: Bring our team in for an on-site phone skills training program that builds off of the 10 Steps to Telephone Excellence training video by incorporating telephone audits, personal observation, and customer service audits to identify the growth opportunities for improving your organization’s level of telephone customer service.
Your Expected Investment: $2500 to $7500 (plus travel expenses)
- More on our “better” approach to creating WOW! telephone customer service
Best – Holistic Phone Skills Training Program Do you have the right team members providing the telephone customer service in your call center or business office? How do you really know?
Get to the root cause of the poor telephone service your customers are experiencing by gaining a better understanding of the individuals in your organization who create these customer experiences. Our holistic approach takes the phone training video and on-site leaning activities to a whole new level with our powerful personality assessment that identifies the unique behaviors, values, and personal skills of the individuals in your organization.
Your Expected Investment: $5000 and up (plus travel expenses)
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All problems walk on two feet.
Read that sentence again. It has powerful implications for the telephone customer service that your organization provides. One of the most common causes of a poor customer experience, be it on the phone or in person, is the wrong individuals in the wrong positions in your organization. We will help to align the individuals in your organization with positions that are well suited to their unique behaviors, values, and personal skills using our powerful Job Benchmarking process.
- More on our “best”, holistic approach to creating a WOW! telephone customer experience