 The
Phone Coach Can Help To Improve Your Telephone
Customer Service Experience In One
Of Three Ways
(click
below for more information)
The
Phone Coach's Phone Skills Training
Proper business phone etiquette is the
foundation of WOW! telephone customer service!
The phone skills and techniques
that your team members use are essential to your organization's
image and its bottom line. Without a proper phone training program
in place chances are that your customer's telephone experience with
your organization isn't being maximized.
Your customers deserve top
notch telephone customer service. Anything less and you are missing
out on a golden opportunity to develop long term, loyal relationships
with customers and potential customers.
You only get one chance
to make a first impression. Effective phone answering skills
are essential to creating a positive first impression that sets
the tone for the rest of the customer’s interaction with your
organization.
 At
The Phone Coach we offer a powerful telephone etiquette training
video that will teach your team members the 10 essential steps for
effective telephone communication with your customers.
If you are seeking a customized
phone training program to improve business phone etiquette in your
business office or call center we can help there too. In our over
15 years of experience helping organizations establish telephone
etiquette excellence we have helped customer service call centers,
small medical offices, and all types of organizations in between
create powerful and lasting telephone based customer experiences.
A telephone call is often your
customer's first impression of your organization. Don't leave it
to chance! Implement an effective telephone etiquette skill training
program from The Phone Coach and make positive change happen today!
A Phone
Training Program Customized to Your Needs:
Good
- Telephone
Skills Training Video:
Our 42-minute 10 Steps to Telephone Excellence DVD, CD-ROM,
or VHS covers the essential elements of creating a powerful first
impression for your organization. From receptionist to CEO, the
small medical office or a large call center, this telephone training
video is well suited for any position in any organization as everyone
can benefit from learning proper phone procedures and techniques
for practicing proper business phone etiquette.
Investment: $259
Better
- Customized
On-Site Phone Training:
Bring our team
in for an on-site phone skills training program that builds off
of the 10 Steps to Telephone Excellence training video
by incorporating telephone audits, personal observation, and customer
service audits to identify the growth opportunities for improving
your organization's level of telephone customer service.
Your Expected Investment:
$2500 to $7500 (plus travel expenses)
Best
- Holistic
Phone Skills Training Program
Do you have
the right team members providing the telephone customer service
in your call center or business office? How do you really know?
Get to the root cause of the
poor telephone service your customers are experiencing by gaining
a better understanding of the individuals in your organization who
create these customer experiences. Our holistic approach takes the
phone training video and on-site leaning activities to a whole new
level with our powerful personality assessment that identifies the
unique behaviors, values,
and personal skills of the individuals
in your organization.
Your Expected Investment:
$5000 and up (plus travel expenses)
All
problems walk on two feet.
Read that sentence again. It has powerful implications for the telephone
customer service that your organization provides. One of the most
common causes of a poor customer experience, be it on the phone
or in person, is the wrong individuals in the wrong positions in
your organization. We will help to align the individuals in your
organization with positions that are well suited to their unique
behaviors, values, and personal skills using our powerful Job
Benchmarking process.
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